Our Approach Header Image

The Zeyo Approach

We are able to help you resolve your small claims dispute about 10 times faster than small claims court by using online arbitration.

Mar 12, 2019
Liam Stanton
Liam Stanton

Hey! We'd like to introduce you to...well, ourselves. We're Zeyo: an online alternative to small claims court. We believe in making a bad situation (having a small claim) a little bit easier by utilizing online arbitration.


It's come to our attention that the modern-day litigation system is a mess. Going to small claims court is laborious, time-consuming, expensive, and inefficient. We believe that resolving your small claims dispute shouldn't take up a day of your life, for little or no reward. We've designed Zeyo to be a simple, cost-effective, and user friendly alternative to small claims court. We've created an intuitive platform with a simple four-step process so that you can file your claim entirely online (and at a greatly reduced cost).


We are able to help you resolve your small claims dispute about 10 times faster than small claims court by using online arbitration. This means that a trained, neutral third party dispute resolution professional will review the facts of your case, conduct an online hearing via video conference with you and your opponent, and render a legally binding, court enforceable judgment.


We want you to be able to resolve your legal dispute as efficiently as possible, so that you can get on with your life. Here’s how you do it:


1. File your claim

The first step is to tell us a little bit about your case. Who's your dispute with? What happened? How much are you owed? Would you allow your opponent to settle for a bit less if they agreed to pay right away? This can sound like a lot of information, but our platform will guide you through this process effortlessly. Next, you'll be prompted to upload any evidence you may have, and add any witnesses or authorized representatives to support your claim. We'll take all that information and notify your opponent via email, and if necessary, by certified mail.


2. Resolution

Next, it is up to your opponent to decide whether they prefer to settle immediately, or to seek an online hearing. If they choose to 'Settle Right Away,' they pay damages right away without a hearing. Zeyo allows the respondent to settle for 15% less than the claim amount, to incentivize a quicker resolution so that all parties can move on. For example, if you are claiming $1000, you are able to give your opponent the ability to Settle Right Away for $850. If your opponent chooses to schedule a hearing, Zeyo will assign a neutral arbitrator to your case, at a date & time that is convenient for both parties. Hearings generally last about 30-minutes.


3. Hearing

During your video conference hearing, one of our professional, impartial arbitrators will hear your case. These arbitrators will review the statements and evidence, ask questions of you and your opponent, and render a legally binding verdict that is court enforceable. The arbitrators utilize the Zeyo Rules of Arbitration, as well as evidence, to make logical, sound, and fair judgments.


4. Award

If you happen to lose your case, we will recommend best practices for you to take next steps. If the verdict is in your favor, we will help you process any payment from your opponent so you can move one. Easy.




Zeyo is about 10 times faster than the average small claims procedure. Zeyo enables you to settle your claims entirely online, with the assistance of real professionals. And Zeyo allows you to resolve issues that affect you personally, without needing to hire a lawyer, take a day off work to go to court, or go through all the anxiety that comes with these situations.


Zeyo makes the litigation process simple, efficient, and civilized. Want to find out what the future of the legal system looks like?