Are you a Freelancer? Include Zeyo’s Arbitration Clause in your Contract to protect your work.

We are able to help you resolve your small claims dispute about 10 times faster than small claims court by using online arbitration.

Apr 29, 2019
Joe De Larauze
Joe De Larauze

Working freelance can be a truly enriching career path to follow, if done properly. Whether it’s proofreading, data entry, videography, coding, or graphic design, it has become so much easier to work entirely from the comfort of your home. But no matter how great of an experience it can be, you may also know that freelancing isn’t all fun and games. While building up your reputation as a freelancer is exciting, an irritating side of it is collecting your payment. Sometimes, clients may think that they can get away with not paying you for your work, and while it may suck to have to be the debt collector, it’s necessary if you want to be paid. Unpaid invoices and other client issues are a sad reality about working in freelance, which is why it’s crucial for you to protect yourself.

As a freelancer, it’s always possible to get into disputes with clients, even if you have a good contract written. You may then want to take legal action against your client, but the cost and effort of doing so are just not worth it. This is why Online Dispute Resolution platforms like Zeyo exist. Zeyo is a private online court that resolves disputes quickly, simply, and entirely online. Our process is neutral, confidential, much faster than going to court, and provides a legally binding, court enforceable judgment. By including Zeyo’s Arbitration Clause in your written contract, you can ensure you are protected if you get into an invoice dispute with your client.

Zeyo’s Arbitration Clause: "Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by Zeyo in accordance with the Zeyo Rules of Arbitration and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.”

Zeyo is an excellent resource to use if you end up in a dispute with a client, and including our Arbitration Clause will guarantee that your dispute is handled as efficiently, as simply, and as affordably as possible. Though we’ll be walking you through the process, keep the tips below in mind, as they can seriously help you come out ahead of your invoice dispute:


  • Deposit                                                                                                                             

As someone working independently, it’s up to you to make sure you are paid for your work. So, a lot of freelancers demand that a deposit be submitted before they do any work, as a caution against ending up doing work for free. This functions as a precedent, setting up a payment schedule, and can avoid a dispute happening in the first place.

  • Contract

As mentioned, this step is one of the most crucial parts to avoiding or resolving a dispute. When you do this, you’ll want to include price negotiations, the amount of work agreed upon, the payment schedule, and any modifications in the work that may arise.


This document is probably your best form of proof, as writing it will make it tough for a client to argue that they do not owe you money.


It’s possible for written contracts to scare clients into thinking they are being roped into something, so it’s up to you to make your contract clear and professional, but not too formal.




  • Keeping track

Keeping records of all requested changes, additions, pricing, and scheduling, will strengthen your case if you end up in a dispute over the contract. As long as there is a record that both parties are in agreement about the contract, you should be able to back your case. Be careful about verbal agreements, which are not really consequential unless you record them. During an audio or video call with your client, either record or take extensive notes from the meeting, and then follow-up with an email to make sure you are both on the same page.

  • Maintain good relationships

Much of the work you will get as a freelancer may well come strictly from referrals and word-of-mouth. This implies that you stay as courteous as possible in your dealings with clients, and that you regularly update them with any developments in your work or agreement. Doing this, even in a dispute scenario, is the best way to create positive rapport with your clients, making it likely that they’ll want to work with you again, or refer you to another client.


Follow all these steps, and you can take care of any disputes that come up in a blink. By including that Zeyo Arbitration Clause in your contract, you will ensure that your dispute be as efficient, cheap, and stress-free as possible. After you make your claim against a client, a trained and neutral arbitrator (a dispute resolution professional) will hear both sides of the story via video conference, look at your evidence and any your client may have, and give a neutral decision, all online. Easy.

Working in freelance can be frustrating if you have to deal with disputes with clients: they’re stressful, time-consuming, and damage your reputation. But, if you take care of the whole process using Zeyo, you can reach a resolution quickly, and be done with it. Any questions? Feel free to chat with us below, or send us a note at